Culture Guides

We’ve all heard this line before: “Leave your personal problems at the door.”  

Today, people are going from stressful personal lives to stressful work lives with no time or space to heal in between.  We're expected to compartmentalize, go to work, and perform our best in an environment that isn't always conducive to success.

The importance of employee well-being has transcended from a nice-to-have to a must-have. With the increasing blur between work and personal life, employers and HR leaders are called to prioritize their team’s mental, emotional, and physical health.

Employers and HR leaders, take note: prioritizing the mental and emotional health of your teams is not just an ethical practice—it's a strategic one.

What is employee well-being?

We often assume it’s only our personal lives that cause stress, but it’s also what’s happening at work that’s causing tremendous mental health issues globally. Common headlines today are “Anxiety Is Now the Top Mental Health Issue in the Workplace” or “Employee Stress is at a Record High.”  

Employee well-being is a holistic term that includes physical, mental, financial and emotional health, directly influenced by workplace conditions, work-life balance, and organizational culture. It’s about ensuring that employees are not only free from physical ailments but are also genuinely satisfied and mentally stimulated by their work.

Employee well-being is more than just taking care of your employees for the eight hours a day you employ them. There are plenty of initiatives organizations can integrate into their employee well-being strategy that will benefit employees outside of their work:  

• Offering flexibility to work when and where they’re comfortable  
• Providing ample resources, accessible to everyone  
• Having a safe space to be their authentic selves  
• Employing empathetic leaders who will support them  

The more organizations offer resources that will support their employees in their personal lives, the more likely they’re willing to show up and do their jobs well.  

What is an employee well-being strategy?

Simply put, an employee well-being strategy is an organization's commitment to happier and healthier employees. An employee well-being strategy should include:  

• A comprehensive plan to promote the health and happiness of its employees.  
• Physical health initiatives, mental health support, emotional well-being programs, and social connectivity opportunities.  
• A goal to enhance overall quality of life, boost engagement, and increase employee productivity.  
• A proactive strategy to designing work environments, job roles, and employee benefits that support the ongoing health and happiness of employees.

By integrating an employee well-being strategy, companies show a commitment to the well-being of their workforce and offer a pledge to support the overall well-being of their teams.  

Ask your employees what they need

Business decisions are usually made from the top-down, but employee well-being should be the opposite. It needs to be a bottom-up approach – it doesn’t benefit anyone if executives are making well-being decisions based on what they think their employees need. Communication and transparency are crucial when building an employee well-being strategy. Utilize pulse survey tools to gather insights on what your employees are seeking to support their overall well-being.

The importance of employee well-being and culture

A focus on employee well-being contributes significantly to a positive workplace culture. It creates an environment that nurtures employee engagement, enhances loyalty, and promotes a sense of belonging. Employees in well-being-centric workplaces are more likely to be innovative, motivated, and committed to their organization’s goals.

Boosting productivity through employee well-being

Workplaces that successfully manage employee stress and prevent burnout benefit from lower absenteeism and turnover and see improvements in performance and efficiency. Implementing robust well-being programs can lead to substantial productivity gains.

Facts about mental health in the workplace

Many studies have revealed staggering facts about the rapidly increasing mental health issues in the workplace. Global events like the pandemic, persistent high inflation, economic downturns, mass lay-offs, war and so much more have contributed tremendously to our overall stress and anxiety:

• Employees are 51% more likely to feel depressed at work than they were pre-pandemic  
• 78% of Americans lived paycheck to paycheck in 2023  
• Employee leaves of absence for mental health issues are up 300% from 2017 to 2023
• 71% of US millennials are currently stressed at work
• Employees who are stressed lose an average of 55 work days per year in productivity

Todd Katz, Executive Vice President at Metlife explains that we are currently living in a complex macro environment and permacrisis state:  

“Against the backdrop of a permacrisis, this year’s study underscores the urgent need for employers to acknowledge the modern challenges that impact their workforce and take steps,” - Todd Katz, Executive Vice President at Metlife  

Supporting the mental health of employees

According to Forbes, 84% of employees in a survey reported that their workplace had a negative impact on their mental health. Offering mental health support for employees doesn’t need to be complex, and offering the fundamental basics can go a long way. Here are some practical approaches that work:  

1. Leading by example: management should champion well-being initiatives by participating themselves. When leadership shows vulnerability and commitment to health, it sets a powerful precedent.

2. Creating a stigma-free environment: where mental health discussions are normalized. This can be achieved through regular mental health awareness sessions that educate employees and managers alike on recognizing signs of mental health issues and the importance of seeking help.

3. Providing access to mental health resources: such as Employee Assistance Programs (EAPs), counseling services, and stress management workshops can make a significant difference. There are plenty of partners like BetterHelp and Calm that offer corporate well-being programs and mental health benefits for employees.  

4. Promoting work-life balance: build policies that encourage flexible working hours, various communication options, and sufficient time off to help employees manage stress and prevent burnout.

5. Implementing a supportive feedback culture: this should include regular check-ins by managers who understand how to support mental health and can foster trust and openness in their teams. These check-ins can help managers catch early signs of stress or burnout, allowing for timely intervention before issues escalate.

How Kudos is supporting its employees

Every year Kudos does an analysis on what benefits employees are accessing the most, and what they are allocating their health and personal spending accounts to. In 2023, mental health services were high on the list, so Kudos decided to add more money to that benefit allotment so employees could use their HSAs and PSAs on other resources. Kudos analyzed insights from its employees, followed through with the data, and made an impactful decision that truly benefited its employees.  

Mental Health Awareness Month

Our workplaces are not just stages for professional endeavors, they’re also environments where we spend a significant portion of our lives. May is Mental Health Awareness Month, and more organizations are pledging to elevate employee well-being to a top-tier business priority. It is here that we must forge a culture of compassion, understanding, and support.  

By embedding well-being into the core of our business strategies, we not only see enhancements in productivity and engagement but also cultivate a workplace that stands as a beacon of health and happiness for everyone. Employee well-being is not an option, it’s a fundamental right and should be talked about, acted on and fought for so one day we can see headlines change to “Employee Happiness is at a Record High”.

For mental health support in the U.S. call 1-800-273-TALK (8255) to reach a 24-hour crisis center, or text MHA to 741741 at the Crisis Text Line.

For mental health support in Canada call 1-888-668-6810 or text WELLNESS to 686868 for youth or call 1-866-585-0445 or text WELLNESS to 741741 for adults.

The evolution of AI in everyday technology 

Artificial Intelligence (AI) is no longer a futuristic concept; it’s a practical tool becoming integral to our daily interactions and processes, particularly in the workplace. AI’s ability to analyze, learn and generate content is transforming industries by making day-to-day tasks more efficient and impactful.  

Integrating AI technology in the workplace is becoming increasingly crucial as organizations seek to enhance productivity and performance. AI technology can help employees:  

• Automate routine tasks and responsibilities
• Reduce errors and process large volumes of data quickly
• Write, articulating messaging or language barriers  
• Free up time to focus on more complex and creative tasks

This shift not only boosts efficiency but also fosters innovation by enabling workers to concentrate on strategic decision-making and problem-solving. AI-driven tools can provide personalized insights and recommendations, helping to optimize workflows and improve decision accuracy. By harnessing AI, organizations can better adapt to changing market dynamics, enhance customer experiences, and maintain a competitive edge.  

AI integrations are proving particularly beneficial in supporting and even amplifying employee recognition efforts. The Kudos Recognition Assistant simplifies the recognition process by leveraging the capabilities of AI to help create impactful and meaningful messages.

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Embracing AI in employee recognition programs

AI has the power to reshape how we give recognition, improving its effectiveness without compromising the personal touch that is so crucial to genuine appreciation.   

Incorporating AI in the right way can dramatically enhance employee recognition, elevating it from a routine gesture to a powerful tool for building a more engaged and committed workforce.  

By adopting AI tools like the Kudos Recognition Assistant, organizations go a step further in ensuring their employee recognition programs are more robust, inclusive, and impactful. 

Empowering leaders with AI technology

One of the key benefits of AI in the workplace is its ability to empower managers and leaders. Crafting personalized and meaningful recognition messages can be time-consuming and challenging, especially for leaders juggling multiple responsibilities or large teams. The Recognition Assistant streamlines this process, enabling leaders to easily create tailored and timely messages that let employees know the importance of their achievements.  

Saving time without sacrificing impact 

Leveraging the abilities of AI means the Recognition Assistant simplifies the recognition process but does so without compromising results. By facilitating the message creation, the Recognition Assistant allows leaders to acknowledge their teams more efficiently with genuine messages that resonate deeply, enhancing their ability to inspire and motivate. 

Overcoming language and writing barriers 

Another game-changing benefit of using the Recognition Assistant is its role in making recognition easier for everyone, regardless of their language proficiency or writing skills. For those who might find it overwhelming to eloquently express their gratitude or acknowledge a colleague’s efforts, AI tools like the Recognition Assistant can demystify the process, making recognition more accessible and inclusive.  

The impact of AI on company culture 

Incorporating AI into recognition programs can profoundly impact company culture. The Recognition Assistant facilitates consistent, timely, and personalized recognition, creating a work environment where employees feel recognized and appreciated.

AI technology, specifically in recognition programs, empowers employees by driving engagement and motivation. This contributes to overall organizational resilience and a more positive employee experience, ultimately driving performance and reducing turnover.

How to navigate change from AI technology

While new technology can sometimes be met with uncertainty, it’s important for HR leaders, decision-makers, and managers to embrace digital innovation and all its potential. Adapting to an AI-driven workplace should be seen as a skill shift and an employee development opportunity.  

Positive facts about AI technology in the workplace:

• 97 million jobs are expected to be created since the introduction of AI in modern workplaces.
• A study from MIT revealed that the integration of ChatGPT in its workplace reduced inequality between employees, and improved collaboration and team morale.  
• 64% of companies agree that implementing AI technology improves employee productivity, according to Forbes.

Shaping employee perspectives on AI

It’s essential for leaders to prepare their teams to view AI as an augmentation tool rather than a replacement. Adapting to AI may require upskilling or reskilling in some areas, while in others, it might simply alleviate the burden on overstretched employees, such as those in high-turnover positions.

If you’re encountering employees who are curious or have questions about AI technology, this can be an indicator that more conversations around AI training would help your employees. Encourage employees to explore AI technology and how it could add value to their role, or improve productivity with time-consuming, repetitive tasks.  

Leadership's role in cultivating innovation culture

Leaders need to embrace technological advancements with enthusiasm rather than apprehension. By evaluating the organization's readiness for change and addressing any gaps, leaders can smooth the path for adopting AI and ensure it enhances the work experience for everyone.

Elevating human connections in the workplace

Embracing AI is not just about keeping up—it's about leading the way. The profound impact of AI on employee recognition demonstrates that this technology is not merely a tool for efficiency but a catalyst for enhancing human connections. As AI reshapes the way we acknowledge and appreciate each other's efforts, it also reinforces the value of every individual contribution.  

AI in the workplace can enrich our interactions and deepen our understanding of what truly motivates and engages our teams. By integrating AI thoughtfully, we not only streamline processes but build a culture of genuine recognition and collaboration.  

As we move forward, let's leverage AI to help transform operations, boost productivity and performance while enhancing the human connections behind the technology.

There’s a superpower that’s often overlooked but incredibly potent—employee advocacy.  

Imagine every employee turning into their company’s number one fan, not because they have to, but because they genuinely love their job and believe in their company’s mission.  

That’s employee advocacy in a nutshell. It’s about employees voluntarily singing their company’s praises to the world, be it through word of mouth, social media, or any platform they prefer. Being an employee advocate means carrying a spark of genuine enthusiasm for your workplace, and being a walking billboard for your company's values, culture, and mission. The sense of belonging and purpose it takes to create employee advocates is crucial in today’s job market. Companies need to focus on attracting not just customers but also top talent who want to be part of what you’re creating.

That said, it’s important to recognize that before employees can become advocates for their organization, they first need to become advocates for themselves.  

Employee well-being directly impacts employee advocacy

To excel in your role and navigate your career path as you envision, having the right tools and support is non-negotiable. We're all on a quest to meet our current job requirements while also paving the way towards our future ambitions. Often, this journey requires individuals to champion their own professional development.

The importance of self-advocacy is a frequent topic in discussions around diversity, equity, inclusion (DEI), employee engagement, career advancement, and employee well-being. Too often organizations think employee well-being can be determined holistically across the entire organization, but that’s not enough. Employee well-being should also focus on employees’ individual needs and communication between managers and employees.  

Utilizing the right tools to support employee well-being

To truly support employee well-being, companies need to harness the power of the right tools. Especially today, with so many organizations supporting employees working remotely, it’s crucial for organizations to leverage the right systems to support employee wellness.  

Employee recognition software

Recognition software, like Kudos, plays a pivotal role, offering a platform for acknowledging and celebrating employees' contributions in real-time, ensuring employees feel valued and appreciated, no matter where they work from.  

Pulse surveys to collect valuable feedback

Equally important are pulse surveys, which provide a safe, anonymous avenue for employees to share their feedback and feelings. This not only helps in gathering valuable insights into the collective and individual employee experience but also in identifying areas needing attention or improvement.  

The right communication tools

Instilling robust communication tools are essential, especially in the age of remote and hybrid work . These tools ensure that every employee, regardless of their location, feels connected, included, and can communicate their needs.  

Utilizing the right technologies forms a support system that enables organizations to nurture a workplace that prioritizes and actively promotes well-being at every level.

Every organization wants their employees to thrive – that's the foundation of an exceptional workplace culture – but they won’t know what their employees need unless employees know how to communicate their needs.  

This is a great resource to share with your team to start the conversation:

How to advocate for yourself in the workplace

Helping your organization understand what you’re struggling with and what you need to succeed benefits everyone involved. Being an employee advocate for yourself, or self-advocating, means championing your own cause, standing up for your needs and goals, and ensuring you’re heard, valued, and understood. Navigating the workplace not just as a participant but as an active player in your own career journey.

Keep in mind these questions when starting your self-advocacy journey:  

• What do you like most about your current role?
• What do you like the least about your current role?
• What frequent challenges do you experience in your role or in your team?
• Do you feel your work is valued by your manager?
• Do you feel your work contributes value to your organization?
• Do you feel appreciated?  
• How is this current role contributing to your career growth?

Answering these questions could reveal areas in your role that you’re very happy with, but also areas that may need more attention. Communicating your needs to your manager can be a daunting task, but there are strategies you can use to help advocate for yourself:

1. Know your value: Recognize what you bring to the table. Reflect on your skills, achievements, and the unique perspective you offer. This isn’t about boasting but about understanding your worth so you can articulate it confidently to others.  

Tip: Tie your accomplishments and the work you do to your organization’s goals and how your work is directly contributing to the company’s success.

2. Communicate clearly and constructively: Whether it’s asking for feedback, voicing concerns, or sharing ideas, the way you communicate can make all the difference. Aim for clarity, be open to dialogue, and always approach conversations with a constructive mindset. Remember, it’s not just what you say, but how you say it.

3. Set and share your goals: Know where you want to go in your career and don’t keep it a secret. Share your aspirations with your manager and seek their guidance on how to get there. This shows initiative and helps align your growth with the company’s goals.

Tip: It doesn’t always have to be your direct manager who guides you through your career growth. If there’s someone else on your team or organization that you want to learn from, or a mentor that could help guide you, make sure to communicate that.

4. Seek feedback—and act on It: Feedback is a gift, even when it’s tough to hear. Regularly seek out constructive feedback and use it as a roadmap for your personal and professional development. Showing that you can listen, learn, and adapt is a powerful form of self-advocacy.

Tip: Ensure you understand what your manager expects from you in your role, and if you don’t know what the expectations are, have a conversation about it so you and your manager are aligned.

5. Build your network: Advocacy is as much about relationships as it is about actions. Cultivate a network of mentors, peers, and advocates within your organization, and outside your organization, who can support you, offer advice, and champion your cause alongside you.

6. Celebrate your wins: Don’t be shy about sharing your successes. Celebrating your achievements isn’t bragging; it’s an important part of making your contributions visible and reinforcing your value to the team.

7. Ask and negotiate for what you need: Whether it’s a raise, resources for a project, or more flexible working conditions, don’t be afraid to ask for what you need to be successful. Prepare your case, anticipate questions, and remember that negotiation is a conversation, not a confrontation.

8. Embrace learning and development opportunities: Actively seek out and engage in learning opportunities, whether they are formal training programs, workshops, or online courses related to your field. Showing a commitment to your own growth not only enhances your skills but also demonstrates your initiative and drive to your managers. Don't hesitate to share your learning goals with your supervisor and discuss how they align with the organization's objectives.

9. Document your achievements: Keep a detailed record of your accomplishments, positive feedback from colleagues or clients, and any quantifiable results you've achieved. This documentation can be invaluable during performance reviews, salary negotiations, or when advocating for a promotion. It provides concrete evidence of your contributions and the value you bring to the team and the organization.

10. Advocate for others: While self-advocacy is crucial, advocating for your colleagues is just as important. Recognizing the achievements of others, offering support during challenging times, or championing their ideas and contributions can strengthen your relationships and build a network of mutual support.  

Being an advocate for yourself in the workplace isn’t about being the loudest voice in the room; it’s about being the clearest. Make sure your career path is not left to chance but is something you actively shape with intention, confidence, and a sense of partnership with your colleagues and managers.  

The journey to effective self-advocacy is ongoing. It’s filled with learning, adapting, and growing – embrace it with an open mind and doors will open. Incorporating these strategies can further empower you to effectively advocate for yourself and contribute to a positive, engaging, and supportive workplace.

National Stress Awareness Month, observed every April, is dedicated to raising awareness about stress, its effects on our mental and physical health, and how to manage it effectively. This observance is crucial, especially in the context of workplace culture and well-being.  

How stress impacts the workplace

Stress significantly impacts employees' health, productivity, and overall quality of life. Stress can lead to a range of health issues, including anxiety, depression, heart disease, and a weakened immune system, among others. It can also become costly for organizations if employees are taking leave or turning over, due to high levels of stress and burnout.  

To acknowledge Stress Awareness Month and better support your employees, workplaces should encourage managers and leaders to adopt better stress management techniques. By providing your managers with the right tools and resources for their teams, they can learn more about their people’s workloads, how to manage it and address sources of high stressors before it’s too late.  

What are employee check-ins?

Employee check-ins are regular, one-on-one meetings between a manager and an employee designed to discuss the employee's performance, challenges, workload, well-being, and any other work-related issues. Unlike traditional performance reviews, which are often formal and may occur annually, check-ins should be frequent, informal, and conversational.

The frequency and format of check-ins can vary depending on the organization's culture, the nature of the work, and the preferences of the manager and employee. However, the underlying goal is to create a supportive dialogue that promotes employee engagement, well-being, happiness and productivity.  

How to check-in with your employees

Regular check-ins with employees are a critical component of effective management, particularly when focusing on employee well-being and workload. These meetings provide a dedicated space for open, honest communication, allowing managers to understand the challenges their team members face and offer necessary support.  

Managers should ensure these conversations are consistent, focused, and tailored to individual needs, to build trust and demonstrate a genuine commitment to their team's well-being and professional growth.  

We’ve put together some best practices in a comprehensive checklist to help guide you through your employee check-ins:

Pre-Meeting Preparation

1. Review Previous Meetings: Quickly go through notes from past meetings to track ongoing issues or progress.

2. Gather Feedback: If applicable, collect feedback from colleagues who work closely with the employee to understand their current work dynamics.

3. Set an Agenda: While focusing on mental health and workload, prepare to be flexible if the employee brings up other concerns.

4. Create a Welcoming Atmosphere: Start with a casual conversation to make the employee feel comfortable.

Employee Mental Health Check-In

Here are some examples of questions about mental health you can ask during employee check-ins. It's essential to approach these discussions with empathy, recognizing the unique circumstances and needs of each employee.

1. "How are you feeling lately, both inside and outside of work?"

2. "Have there been any recent changes in your life affecting your well-being?"

3. "What aspects of your job are currently causing you the most stress?"

4. "How manageable do you find your current work-related stress?"

5. "Do you feel supported by your team and the broader company?"

6. "Are there additional supports or resources you feel could help you manage better?"

7. "How are you finding the balance between work and personal time?"

8. "Are there any challenges you're facing in maintaining a healthy work-life balance?"

Workload Assessment

Here are questions you can ask about your employee’s current workload:  

1. "How do you feel about your current workload?"

2. "Are there specific tasks or projects that feel overwhelming or unmanageable?"

3. "Do you need help with prioritizing your tasks?"

4. "Are there any deadlines that are causing concern?"

5. "Do you have the resources and tools needed to effectively manage your workload?"

6. "Is there any additional support from the team or myself that you need?"

7. "How are you finding the tasks assigned to you? Are they aligned with your skills and interests?"

8. "Is there any task you wish to delegate or share with a team member?"

Closing the Meeting

1. Actionable Steps: Summarize the main points discussed, any actionable steps and timelines for follow-ups.  

2. Open Door Policy: Reiterate your availability for support and encourage the employee to come forward anytime they need assistance or wish to discuss further issues.

3. Schedule Next Meeting: Agree on a preferred day and time for check-ins to occur regularly.  

Improving manager-employee relationships

Strong manager-employee relationships built on mutual respect, trust, and open communication serve as the foundation for team cohesion, employee engagement, and overall job satisfaction. When managers and employees have a solid rapport, it leads to a more transparent exchange of feedback, allowing for constructive discussions on performance, expectations, and growth opportunities.  

How to measure manager-employee relationships

Organizations should conduct regular pulse surveys to assess the impact of initiatives like encouraging regular manager-employee check-ins. Understanding the feedback your employees provide can help reassess workloads, improve communication and working arrangements, and foster a supportive and inclusive environment.

Effective manager-employee relationships can significantly reduce workplace stress, enhance problem-solving capabilities, and facilitate easier navigation through organizational changes.  

Investing in these relationships not only boosts individual and team performance but also contributes to a more resilient and adaptable organization. By prioritizing the development of strong connections with their employees, managers can unlock the full potential of their teams, driving innovation and success.  

In the last decade we’ve witnessed a seismic shift in the workplace, catapulting organizations into a new era of work. Adopting remote, hybrid, and in-office work models has reshaped not only where but how we work, interact, and balance our professional and personal lives.  

Many organizations may still be struggling with how to move forward in this new world of work, which work model is best suited for their organization and how to navigate through the challenges that come with each one. There’s one thing we can be absolutely certain about though; employee flexibility is a top trend in 2024 when it comes to fostering a healthy workplace culture.

Why Employee Flexibility Matters

Flexibility is no longer a perk but a necessity in the modern workplace. It plays a crucial role in:

• Attracting and retaining talent: flexible work options are a top priority for many job seekers. In a study by Global Workplace Analytics, 59% of workers said they would choose an employer who offered flexible work options over those who didn’t.
• Supporting diversity and inclusion: flexibility accommodates diverse life circumstances, supporting a more inclusive work environment.
• Enhancing employee wellbeing: providing control over work arrangements leads to reduced stress, higher job satisfaction, and improved overall wellbeing.

“Employees want flexibility—flexible work hours and locations. When I think about the Great Resignation, for example, I don’t think it was a resignation. People didn’t resign. It was the “Age of Recalibration.” People were recalibrating where they wanted to work, how they wanted to work, and who they wanted to work with.” - Dr. Troy Hall, Award-Winning Culture Strategist

This evolution presents a unique set of challenges and opportunities for both employers and employees. So, what are the pros and cons of remote, hybrid, and in-office models, and best practices for implementing these strategies?

Remote Work: Freedom and Flexibility

Remote work is when an employee works entirely from home, or a decentralized location separate from other employees. Since the onset of the pandemic in 2020, remote work has increased dramatically, with some instances being mandatory for organizations to continue to operate. In 2023, 16% of companies globally are still successfully operating with a fully remote workforce.  

Transitioning to remote work came with many challenges – providing the necessary at-home technology and equipment, investing in tools to keep employees connected, and ensuring employees stayed engaged in their work. While many organizations find remote work easy, cost effective and efficient, it’s important to remember that not all workers or organizations have the flexibility to be fully remote. There are many industries that require deskless workers such as retail, healthcare, hospitality, manufacturing, construction, education and more.  

The pros of remote work:

• Flexibility and work-life balance: remote work offers unparalleled flexibility, allowing employees to manage their schedules around personal commitments and preferences.
• Reduced commute: the elimination of daily commutes saves time, money and reduces stress, contributing to a better work-life balance.

• Global talent pool: organizations can tap into a global talent pool, hiring the best candidates regardless of geographical constraints.

The cons of remote work:

• Isolation: remote work can lead to feelings of isolation and detachment from the team, affecting collaboration and company culture.
• Work-life blur: the boundaries between work and personal life can blur, leading to burnout and decreased productivity.
• Technology dependency: a heavy reliance on technology can pose challenges, especially if technical issues arise or if employees lack a conducive home office setup. ‍

Overall employee experience of remote work

For many, remote work has been a huge benefit, offering freedom and flexibility that was previously unimaginable. According to Forbes, 65% of workers prefer to work from home and enjoy it. However, the lack of physical interaction can make it harder for some to feel connected and engaged with their teams and company culture.  

Hybrid Work: Flexibility with Connection

Hybrid work is when employees work partly from home or remote location, and partly at their organization's central office in their region. Some organizations who have opted in to a hybrid work model have downsized their office spaces or offer a co-working space where employees can come and go as they please.  

Some hybrid work models require employees to be present in the office for specific days of the week. There are many reasons why organizations may choose a hybrid work model – it allows employees to still have the flexibility to work from home partially while staying more connected with their coworkers during in-office days.  

While this model can work well for organizations whose employees are mostly local, a hybrid model might be difficult for organizations who have employees stationed globally. In fact, a study by Standford revealed that 67% of hybrid workers feel more productive when working from home rather than in their central office.  

The pros of hybrid work:

• Flexibility with structure: hybrid models offer a blend of in-office and remote work, providing flexibility while maintaining some level of in-person interaction.
• Enhanced collaboration: scheduled in-office days foster teamwork and creativity by facilitating face-to-face collaboration.
• Personalized work experience: employees can tailor their work environments to their needs, enhancing satisfaction and productivity.  

The cons of hybrid work:

• Complex coordination: managing who is in-office and when can become a logistical challenge, potentially leading to inefficiencies.
• Inequality concerns: there's a risk of deskless or frontline workers not having the same flexibility and opportunities as others.
• Consistency in policy: establishing fair and consistent policies for both remote and in-office employees can be difficult.

Overall employee experience of hybrid work

The hybrid model is often seen as the best of both worlds, allowing for personal flexibility while still providing opportunities for in-person engagement and collaboration. However, it requires careful management to ensure inclusivity and fairness. It can also be costly for organizations who are paying for spaces that are only occupied half of the time by their employees.  

In-office Work: Connection Through Tradition

In-office or onsite work is when employees must be in their physical organization's office during their working hours. This is the work model that everyone is most familiar with, because prior to the pandemic, it was the norm.  

Today, with so many organizations experimenting with different working models, it's unusual to commute every day to a physical office space, but for some that’s their preference and how they feel the most productive and perform their best.  

It’s important to remember that not everyone has the ability or luxury to work from home. Some people may not have the space for an office set up, have decent working conditions like high-performing wireless internet or air conditioning, and some people may not feel comfortable working from their home.  

Many aspects of personal lives can get in the way of working from home like children or family responsibilities, pets or animals, home renovations or repairs orlack of space, resulting in people preferring to work in-office rather than their home.  

The pros of in-office work:

• Culture and collaboration: in-office work fosters a strong sense of community and culture, making it easier to collaborate, share ideas, and build relationships.
• Structured environment: the physical office provides a structured environment that can enhance focus and productivity.
• Immediate support: employees have immediate access to support and resources, facilitating quicker problem-solving and decision-making.

The cons of in-office work:

• Commuting stress: daily commutes can be time-consuming and stressful, impacting employees' health and productivity.
• Less flexibility: the traditional 9-5 in-office model offers less flexibility, which can affect work-life balance and employee satisfaction.
• Higher costs: for both the organization and employees, in-office work entails higher costs, from real estate to commuting expenses.

Overall employee experience of in-office work

While in-office work supports a vibrant company culture and immediate collaboration, the lack of flexibility can be a significant drawback for those valuing work-life balance. High levels of burnout and stress can come from feeling like you can’t leave your desk all day. While some find this traditional approach productive, others may feel more supported in a hybrid or remote setting.  

Best Practices for Implementing Work Models

The future of work is not one-size-fits-all. The choice between remote, hybrid, and in-office models depends on an organization's goals, culture, and the nature of work. A great start would be to survey your employees to better understand what they feel would work best for them. Your employees are your most valuable asset, and where and how they can be the most productive and successful in their work should be a top priority.  

Here are some best practices when choosing a work model:

1. Gather insights: find out what your employees’ preferences are and what would be the reasonable solution for your organization.  

2. Clear communication: establish and communicate clear policies and expectations for the work model you’ve selected.

3. Invest in technology: ensure employees have the tools and technology they need to succeed, regardless of their work location.

4. Foster inclusivity: create opportunities for all employees to engage and connect, preventing any feelings of isolation or disconnect.

5. Monitor and adapt: regularly assess the effectiveness of your work model and be prepared to make adjustments based on feedback and changing circumstances.

By prioritizing flexibility, communication, and employee wellbeing, organizations can navigate the complexities of the modern workplace, creating environments where employees thrive and contribute to their fullest potential.

The Kudos Model: Keeping Employees Connected

Kudos enhances workplace connectivity across remote, hybrid, and in-office models by enabling peer recognition tied to organizational values, culture, and performance. It offers a vast selection of necessary tools like recognition, ecards, pulse surveys, employee rewards, and robust people and culture analytics to facilitate meaningful connections for employees at all levels.  

Supporting HR leaders in building strong, inclusive, and resilient workplace cultures is what Kudos does, regardless of the working model your organization has chosen. No matter the approach, employees should feel engaged, valued, and recognized for their contributions from anywhere at any time.  

In our post-pandemic world where teams are dispersed across frontline, remote, hybrid, and in-office, the need for inclusive and accessible recognition tools has never been more critical.  

Now more than ever, it’s essential for organizations to leverage software that brings everyone together to celebrate achievements, milestones, and everyday moments that matter.  In fact, it’s been found that employers developing deeper relationships with their employees can significantly improve mental and physical health in the workplace.

Group eCards not only serve as a memorable keepsake of those important moments and events in employees’ daily lives, but they also play a pivotal role in employee appreciation initiatives. By enabling recognition to go beyond performance and achievement, they provide leaders with more opportunities to make their team members feel seen, included, and appreciated.  

How employee appreciation eCards can elevate your recognition program

Group eCards represent a unique way to show appreciation in the workplace; one where a group of people come together virtually to personally highlight an event or achievement in a colleague’s personal or work life, making them a versatile and impactful tool for enhancing employee experience and fostering a positive organizational culture.  

Get the most out of group eCards

As a leader, whether your team is remote or in-office, embracing collective recognition creates new opportunities to foster unity within the team.  eCards do more than just convey messages; they build and strengthen relationships within a team. By celebrating all the moments that matter to your employees, group eCards play a crucial role in creating a culture of positive work environment where everyone feels valued and connected.  

To ensure the best results, it’s important to:  

• Invite team members to personalize their message by using the different features available to customize their contribution to the final eCard.
• Highlight a wide variety of milestones and events, an essential part of promoting inclusivity and diversity within a team.  
• Encourage participation from coworkers to create a meaningful recognition and appreciation keepsake.

Examples of eCard-worthy events in the workplace

By using group eCards to celebrate more than the traditional birthdays and work anniversaries, leaders and their teams can highlight all the moments that matter to them:  

Professional and personal milestones

Whether it's a promotion, a graduation or achieving a significant professional goal, eCards celebrate these moments in a meaningful way. Recognizing important personal events in employees’ lives, such as marriage, birth of a child, or completing a marathon, also shows the company cares about them beyond their professional roles.  

New hires

Welcome new team members with open arms and a personalized eCard to make them feel part of the team from day one.  

Cultural and holiday celebrations

Acknowledging national holidays, cultural events, or festive seasons, fosters inclusivity and celebrates the diversity within the team.  

Retirement and goodbyes

Honor an employee’s career and thank them for their years of service as they transition into retirement or a new opportunity by giving them a heartfelt keepsake that shows respect and appreciation from their colleagues.  

How group eCards can enhance workplace culture

When we encourage team members to support and celebrate one another beyond professional accomplishments, we create a culture that values everyone and promotes true inclusion and belonging.  

Integrating eCards into your recognition strategy offers numerous benefits:  

Boosts engagement

Receiving a personalized eCard makes employees feel recognized and valued, leading to increased motivation and engagement.  

Fosters inclusivity and belonging

eCards enable organizations to celebrate a wide array of occasions, personal milestones as well as professional achievements. This inclusivity ensures that every employee, regardless of their role or location (especially important in remote and hybrid work settings), feels included and recognized.  

Improves team morale and cohesion

Sending and receiving eCards can strengthen bonds between team members by creating shared moments of joy and celebration. These interactions contribute to a more cohesive team dynamic, improving overall morale, collaboration and ultimately reducing stress in the workplace.  

Creates a sense of community

As work environments continue to evolve, with more remote and hybrid arrangements, eCards provide a versatile and adaptable tool for maintaining a sense of community and shared culture across physical distances.  

Kudos Group eCards: A new way to send recognition

Kudos takes employee recognition to the next level with its group eCard feature. Designed with both the sender and recipient in mind, our eCards are customizable and allow for a personal touch that resonates with each individual.  

Kudos' new group eCards feature adds a powerful tool to your employee recognition strategy, enabling your teams to effortlessly celebrate, appreciate and acknowledge all the moments that matter, fostering a supportive workplace culture and driving engagement through meaningful recognition.  

The importance of keeping recognition and appreciation flowing throughout the year cannot be overstated. With Kudos’ group eCards, organizations now have an additional tool at their disposal to ensure that every team member, regardless of their location, feels acknowledged and valued on both a professional and personal level.

Our group eCards feature is just one of the many ways we're committed to helping companies build a culture of recognition that drives engagement, satisfaction, and success.

Mark your calendars - Employee Appreciation Day is on Friday, March 1st, 2024, and it isn't just a date on the calendar; it's an important opportunity to shine a spotlight on the remarkable efforts of your dedicated team. While a pat on the back is great any day, use this special occasion to amp up the gratitude.  

What is Employee Appreciation Day?

Employee Appreciation Day serves to honor and value the contributions and efforts of your workforce. The story of Employee Appreciation Day begins in 1995, thanks to Dr. Bob Nelson, a visionary in cultivating cultures of recognition in workplaces around the globe.  

Now a global phenomenon, this day is a powerful reminder of the impact that appreciation can have within any organization. Annually, we mark Employee Appreciation Day on the first Friday of March. In 2024, it falls on March 1^st.  

What’s inside your Employee Appreciation Day kit?

It's imperative to mark this day with meaningful activities that resonate with your team, making it a significant and anticipated event in your corporate calendar.

This year, we’ve made prioritizing this day easier with your curated Employee Appreciation Day Kit. Here’s what you’ll find inside:  

• March Recognition Calendar: why limit the appreciation to just one day? This recognition calendar includes daily prompts for celebrating your team and colleagues all month long.
• Social Media Assets: you can use these Employee Appreciation Day graphics for your social media posts.  
• Mingle Bingo: a fun virtual or in-office ice-breaker game to include in your celebrations!

Download your 2024 Employee Appreciation Day Kit.

How to Celebrate Employee Appreciation Day (20 Ideas)

If you’re looking for additional ways to celebrate Employee Appreciation Day, we’ve got you covered.  

Here are some in-office and virtual ideas to celebrate Employee Appreciation Day:

In-Office Celebrations

1. Office Lunch or Breakfast: Cater a special meal for your team, offering a variety of options to accommodate different dietary preferences.

2. Award Ceremony: Host a fun award ceremony with unique categories that highlight each employee's special contributions or quirks.

3. Professional Development Workshops: Arrange for a workshop or a speaker that offers professional growth opportunities.

4. Wellness Day: Organize a day focused on wellness with activities like group exercise, meditation sessions, or a massage therapist on site.

5. Team Building Activities: Plan team-building exercises or games that encourage collaboration and fun.

6. Personalized Gifts: Give out small, personalized gifts or thank-you notes to each employee, acknowledging their specific contributions.

7. A Day Off: Allow employees to take a much-deserved day off to rest, relax and enjoy their own activities.  

8. Surprise Entertainment: Hire a musician, comedian, or magician for a surprise performance during the workday.

9. Extended Breaks: Give employees extra-long breaks or a relaxed workday to enjoy leisure activities.

10. Charity Work: Organize a volunteer day for a cause important to your team, promoting teamwork and social responsibility.

Virtual Celebrations

11. Virtual Hangout: Host a virtual party or happy hour with games, music, and casual conversation.

12. Online Awards Ceremony: Similar to in-office, but done virtually, celebrating achievements and milestones.

13. E-Gift Cards: Send electronic gift cards as a token of appreciation, offering flexibility and a wide range of options.

14. Virtual Workshops or Webinars: Provide access to online courses or webinars for professional or personal development.

15. Home Office Upgrades: Offer a budget for employees to upgrade their home office, improving their work-from-home experience.

16. Online Fitness Classes: Sponsor online fitness or wellness classes that employees can join from home.

17. Digital Escape Room or Trivia Night: Organize an online game night with virtual escape rooms or trivia challenges.

18. Subscription Services: Offer subscriptions to services like streaming platforms, e-books, or meal kits.

19. Virtual Coffee Breaks: Schedule regular virtual coffee breaks where team members can socialize informally.

20. Recognition Posts on Social Media: Highlight individual employees or teams on the company’s social media channels, praising their hard work and dedication.

These ideas can help create a memorable and enjoyable Employee Appreciation Day, showing your team how much their efforts are valued.

Year-Round Recognition: The Key to Organizational Success

While Employee Appreciation Day is an important day, ongoing recognition throughout the year is essential for maximizing organizational impact. Tools like Kudos facilitate easy and meaningful recognition, ensuring that every achievement, big or small, is acknowledged. With features like employee milestone celebrations, nomination programs, personalized rewards and pulse surveys, it becomes simple to maintain a culture of appreciation.

To help you stay on top of important dates for employee recognition, our 2024 Celebrations Calendar is a handy resource. It's never too early to start integrating recognition into your company culture, and we're here to assist you when you’re ready!

The healthcare industry has high stakes. The difference between life and death can hinge on a split-second decision, and the wellbeing of those who care for us often takes a backseat. Yet, as any seasoned HR professional in the healthcare sector knows, the key to exceptional patient care lies in the hands of satisfied, recognized, and engaged employees.

Employee turnover and burnout are at an all-time high in the healthcare sector. The link between how employees feel, and the experience of patients is undeniable. When healthcare organizations concentrate on enhancing employee engagement, building trust with senior leaders, and promoting a culture of recognition, they establish a beneficial cycle. This not only improves patient results but also gives healthcare workers the motivational lift they require to combat burnout.

The Pulse of Healthcare: A Look at the Employee Experience

Frontline workers face daily challenges - long hours, emotional tolls, and high-stress situations. Amidst this backdrop, the employee experience becomes not just a matter of job satisfaction, but one of providing quality patient care.

However, the current state of employee experience in healthcare reveals a gap. Burnout is rampant, and engagement levels often waver under the strain of relentless pressure. This is where employee recognition platforms, like Kudos, play a crucial role.

Diagnosing HR challenges in healthcare

Staffing shortages, regulatory compliance, diversity management and crisis response are just a few of the many hurdles HR leaders in healthcare face. For example, staff shortages not only fuels employee burnout and turnover but also impedes healthcare providers' efforts to enhance patient satisfaction, comply with regulations, and ensure the safety of both patients and employees.  

These challenges are compounded by the need to maintain a workforce that is not only skilled but also emotionally and mentally resilient. HR teams need to address employee needs, which range from compensation and benefits to flexible scheduling and access to cutting-edge technologies, all while managing the pressure to contain escalating labor costs. This balancing act is crucial for maintaining a robust healthcare workforce capable of meeting the evolving demands of patient care.

Employee recognition in healthcare

Employee recognition in healthcare isn't just about saying "thank you" – it's about acknowledging the extraordinary efforts of individuals who work in extraordinary circumstances. Recognizing healthcare workers can take various forms - from formal award programs to everyday expressions of gratitude.

The impact of recognition in healthcare is profound:

• Boosts morale: in an environment often clouded by emotional and physical fatigue, recognition acts as a positive motivator, boosting morale.
• Reduces burnout: recognition reminds employees that their efforts are seen and valued, mitigating feelings of burnout.
• Improves retention: recognized employees are more likely to stay, reducing turnover in a sector where continuity is key.
• Enhances patient care: happy and valued employees are more engaged, directly impacting the quality of patient care.

From Recognition to Retention: Crafting a Healthier Work Environment

The journey from employee recognition to a thriving work environment in healthcare is intricate but achievable. This transformation involves several steps:

1. Tailored recognition programs: one-size-fits-all doesn't work in healthcare. Recognition programs need to be as diverse as the workforce.

2. Frequent and timely acknowledgment: in a high-pressure environment, real-time recognition can be a powerful motivator.

3. Leadership involvement: when recognition comes from the top, it carries more weight and fosters a culture of appreciation.

4. Peer recognition: encouraging employees to recognize their colleagues creates a supportive community.

5. Continuous employee feedback: collecting frequent feedback from employees is crucial to better understanding their needs and making meaningful changes.  

Better employee experience equals better patient care

The correlation between employee experience and patient care in healthcare is undeniable. Satisfied, engaged, and recognized employees are more empathetic, attentive, and committed - qualities that directly influence patient satisfaction and outcomes. Moreover, a positive work environment leads to lower error rates, enhanced team collaboration, and a more humane approach to patient care.

Case Study: Recognition in Action

Several healthcare organizations have reaped the benefits of prioritizing employee recognition. Since partnering with Kudos in 2012, LMC Healthcare has demonstrated that embedding employee recognition within their healthcare culture enhances patient care. LMC, with Kudos' assistance, has developed a culture centered around their core values, where every team member is dedicated to excellence and providing top-notch patient experiences.

Spanning clinics throughout Canada, LMC's staff and physicians utilize Kudos' desktop and mobile applications to acknowledge and celebrate each other's contributions. This accessibility makes fostering a positive and recognition-rich workplace culture effortless.

“A great culture is the foundation for a successful business. A strong culture encourages staff to be actively engaged, do their best, and come to work every day to support the company’s mission. With a focus on culture, employee performance can then translate into business success – hitting whatever key performance indicators that have been set, including revenue and positive patient outcomes.” Leah Topic Director of Human Resources at LMC Healthcare.

Prescription for a Healthier Healthcare Environment

The healthcare industry's future hinges not just on technological advancements or policy reforms, but fundamentally on how it nurtures its most valuable asset - its people. Employee recognition isn't just a nice-to-have; it's a must-have in the quest for quality healthcare. HR leaders who understand and act on this connection will not only elevate the employee experience but also set the stage for a revolution in patient care.

Checking vitals on employee experience

Prioritizing employee feedback through pulse surveys is not just about ensuring a positive work environment; it's a strategic approach that intertwines staff wellbeing with the overarching mission of delivering exceptional patient care and achieving superior business performance.

Pulse surveys are invaluable tools for driving improvement in patient care and business outcomes. Kudos Pulse Surveys provide a platform for healthcare professionals to voice their insights, concerns, and suggestions, fostering a culture of open communication and continuous improvement. Regular pulse surveys can quickly gauge employee sentiment, identify areas of stress or dissatisfaction, and highlight opportunities for enhancing workplace conditions.

By actively responding to this feedback, healthcare organizations can address issues proactively.  Engaged and satisfied employees are more likely to be attentive, empathetic, and efficient in their roles - all of which are crucial for maintaining high-quality patient care. By leveraging these insights, healthcare facilities can streamline their operations, enhance team dynamics, and make informed decisions that align with both staff wellbeing and organizational goals.

Kudos is here to help

An investment in employee recognition is an investment in the very heart of healthcare. It's time to give our healthcare heroes the recognition they deserve and, in doing so, pave the way for a future where the diagnoses for employee and patient wellbeing is happy and healthy.

We are witnessing a unique change in the workplace - the Great Stay. This shift in the labor market is unlike the more familiar Great Resignation., in fact, it’s the complete opposite.

Not long-ago employees were leaving their jobs at unprecedented rates, with trends like “quiet quitting” and “rage applying” making headlines. Today, employees are opting to remain with their current employers, even if they don’t want to.

This significant percentage of the workforce is staying put due to economic uncertainties and the fear of an unstable job market. This trend poses a critical challenge for organizations: how to identify and address what’s causing the hidden disengagement among employees who are physically present but may be mentally checked out.

Tools like pulse surveys that help measure employee engagement are indispensable – they serve not only as a barometer of employee sentiment but also as a guide for creating a more vibrant and productive workplace culture.

Now more than ever, HR leaders need to take full advantage of employee feedback tools to help understand their culture, keep employees engaged and productivity high. There’s a very simple way of knowing what your employees are thinking and feeling, and that’s by asking them.  

What is a pulse survey?

Pulse surveys are brief, frequent surveys that provide real-time insights into employee sentiment. Unlike traditional surveys, which can be lengthy and infrequent, pulse surveys are designed to be concise and constant, making them an invaluable tool for continuous employee feedback.  

The challenges with traditional pulse survey tools

While the value of pulse surveys is evident, their implementation sometimes poses challenges. Many tools available in the market require extensive configuration before they can be effectively deployed. This process can be time-consuming and may require a significant investment in terms of resources and training. Organizations often find themselves struggling with the complexity of setting up these surveys, which can delay the collection of critical employee feedback.

“Recognizing these challenges, Kudos has designed its Pulse Survey feature to stand out in simplicity and ease of use. Unlike other tools that demand extensive setup, Kudos' Pulse Surveys are built with a minimal configuration approach so organizations can start gathering valuable employee feedback and plan actionable changes.” says Scott Sturgeon, Vice President of Technology at Kudos.  

Why do pulse surveys matter?

Traditional annual surveys often fail to capture the ongoing subtle shifts in employee sentiment. Pulse surveys offer a real-time barometer of employee engagement. They serve as a continuous feedback mechanism, helping organizations detect and respond to issues before it’s too late.  

In a time where disengagement might be silently brewing, pulse surveys act as an early warning sign, allowing companies to take proactive measures. They enable organizations to:  

• Capture real-time feedback: Pulse surveys offer a snapshot of how employees feel at a given moment, allowing companies to react and adapt quickly.
• Improve communication: These surveys open up new channels for communication between employees and management, ensuring that everyone’s voice is heard.
• Enhance employee recognition: By understanding employee needs and concerns, organizations can tailor their recognition and rewards programs more effectively.
• Foster a positive workplace culture: Regular feedback helps build a culture of openness and continuous improvement.

How pulse surveys transform employee feedback

Employee feedback is a critical component of a thriving workplace. By giving employees a voice and actively seeking their input, organizations not only gain valuable insights for improvement but also significantly boost employee loyalty.  

Promote better communication and transparency

Pulse surveys offer an open communication channel that show employees their opinions are valid, valued and considered.  When employees feel heard and their contributions are acknowledged, they are more likely to develop a strong emotional connection with the organization, leading to increased job satisfaction, commitment, and ultimately, heightened loyalty. Employee feedback is a cornerstone for building a loyal and dedicated workforce that trusts and believes in its organization.  

Gather and act on employee feedback

Pulse surveys introduce a dynamic, real-time approach to understanding and enhancing the employee experience. They offer a concise, frequent, and engaging way to capture the immediate sentiments of employees.  

This transformation allows companies to quickly identify and react to trends, issues, and opportunities within their workforce. As a result, feedback becomes an ongoing conversation rather than a periodic checkpoint, leading to more responsive and effective organizational changes. This real-time feedback mechanism empowers companies to build a more engaged workplace, and actively shapes a better company culture and employee experience.  

The role of eNPS in employee feedback

Employee Net Promoter Score (eNPS) is a crucial metric for measuring employee loyalty and satisfaction. Pulse surveys are an excellent tool for regularly tracking eNPS, providing organizations with timely insights into employee advocacy and engagement levels. By regularly measuring eNPS through pulse surveys, companies can proactively address issues and bolster employee satisfaction.

Pulse surveys and employee recognition

Pulse surveys also play a crucial role in shaping effective employee recognition programs. By gathering direct feedback from employees, these surveys provide insights into what aspects of the recognition program are working and what needs improvement. This feedback helps organizations tailor their recognition strategies to better meet employee needs. The ability to continuously refine recognition programs based on real-time feedback ensures that they remain relevant and effective, aligning with the evolving expectations of everyone.  

Kudos' Pulse Surveys: simplicity, efficiency & insight

Kudos' Pulse Surveys feature is centered on accessibility and user-friendliness. The surveys are crafted to be straightforward, ensuring that employees can provide their feedback quickly and effortlessly. This also allows for faster implementation of feedback-driven actions through:  

• Simplicity in survey creation: with a selection of meaningful questions, creating engaging and relevant pulse surveys becomes straightforward and efficient.
• Generation of actionable insights: the feedback collected through pulse surveys isn’t merely data; it’s a valuable resource for implementing impactful changes within an organization.
• Optimized survey design: the balance achieved in the design of these surveys by Kudos ensures their effectiveness and user-friendliness.

Kudos has revamped its People Analytics to offer deeper insights into organizational culture initiatives. This analytics platform transforms raw survey data into actionable intelligence. It allows organizations to benchmark, track trends, identify patterns, and understand the impact of their culture initiatives. By leveraging this, organizations can make informed decisions to enhance employee engagement, improve workplace culture, and drive positive change.

Embracing pulse surveys for a better workplace  

As organizations navigate the complexities of employee engagement, today’s workforce demands a new approach. With traditional engagement strategies proving to be less effective, Kudos Pulse Surveys provide an essential solution. It offers a quick, accurate, and user-friendly way to gauge and respond to employee sentiment, which is crucial for maintaining motivated and productive employees.  

Kudos is committed to helping organizations navigate these evolving challenges to ensure organizations are proactively addressing issues before it’s too late. With this innovative, easy-to-use pulse survey tool; employees voices are heard, feedback is analyzed and targeted solutions can be and implemented.  

Welcome to the not-so-distant future, where HR isn't just a department but a powerhouse of innovation and strategy. In 2024, the world of HR is evolving faster than you can say "talent acquisition." Let's explore the rollercoaster of HR trends that are set to redefine the way organizations operate and engage with their most valuable asset – their people.

1. Embracing HR technology

In the era of automation and artificial intelligence, it’s more critical now than ever to stay current. You can use HR technology to transform your entire employee experience. From recruitment bots that sift through resumes to virtual reality onboarding experiences that make the first day on the job the most welcoming – the future of HR is digital.  

Rewards and recognition are here to stay

Attracting and retaining top talent is a competitive sport – software solutions can serve as indispensable tools for fostering a culture of appreciation and engagement. More and more organizations are recognizing the  importance of embracing employee rewards and recognition software, like Kudos, as a strategic imperative.  

“Through my research and previous partnership with Kudos, I’ve learned that what people really want at work is to be seen and noticed for positive output and outcomes. Beyond a fair salary, recognition is one of the most critical factors for an employee. A platform like Kudos is vital to any organization because it provides an avenue to share gratitude across geographies – and gratitude is a powerful stepping stone in cultivating organizational belonging.” - Rebecca Pound, Manager of Employee Experience at AIMCo.

Modern workforce dynamics demand real-time acknowledgment and celebration of achievements. Kudos streamlines the process but also provides data-driven insights, allowing organizations to identify and amplify positive behaviors that contribute to a thriving workplace. By harnessing the power of such technology, companies not only enhance employee morale and satisfaction but also fortify their employer brand, positioning themselves as forward-thinking organizations. In 2024, recognition software is not just a tool; it's a strategic investment in building a resilient, motivated, and high-performing workforce.

2. Career management and skill development

The corporate ladder is more of a lattice – people are shifting, exploring, and finding new and exciting ways to grow. This means that career management is no longer about climbing a linear ladder but navigating this lattice of opportunities. Leading organizations are becoming talent playgrounds, encouraging employees to swing from one skill branch to another, fostering a culture of continuous learning and adaptability.

Managers are no longer manageable

Gartner’s Top Priorities for HR Leaders in 2024 states that 73% of HR leaders feel their organization’s leaders and managers aren’t equipped to lead change. This means HR leaders need to move away from the traditional one-size-fits-all group training sessions and focus more on the individual “must-have” skills required for managers and leaders to be successful.  

“Many traditional roles are becoming obsolete, replaced by emerging positions driven by automation and artificial intelligence. As organizations struggle to identify the right candidates, employees are unsure of where they fit in this evolving landscape. Rather than eliminating existing staff due to mismatched job titles, I believe in investing in their development, identifying their strengths, and providing training opportunities. By understanding and nurturing their talents, individuals can thrive and contribute to the organization in meaningful ways.” - Denise Beaupré, Entrepreneur, Author, Personal Development Coach, and Creative Leadership Mentor.

The business world is continually evolving – the responsibilities in a role a manager was hired to do may have shifted, and that’s okay. Encourage role changes, process improvements, and focused reflection to avoid burnout and keep managers and leaders focused on the impact of their tasks to contribute value to their team and organization.  

3. Amplifying organizational culture

We’ve said it before – organizational culture is more than free snacks and ping pong tables. Organizations are creating a living, breathing culture that aligns with the company's values and engages employees on a deep, meaningful level. Flexibility, inclusivity, and purpose-driven work are the new buzzwords, and organizations are no longer afraid to wear their cultural quirks like badges of honor.

Keeping employees connected

Culture connectedness has become a major challenge for organizations everywhere – especially with remote and hybrid work becoming the norm – and preference. The key is to enable employees to connect with their company culture wherever they are. Equipped teams with the ability to create emotional connections with each other and establish microcultures. Ensure your organization's values align with your culture, infuse culture initiatives throughout every level on your organization and embrace all technology that allows your teams to stay connected.  

“In everything we do, including our partnership with Kudos, the focus is on ensuring our values are front and center for all employees. Recognizing and rewarding people for living those values using Kudos cements a lot of the things we’re trying to accomplish. We’re using that lever to get our culture to stick.” - John Odike, Vice President of Human Resources at Wesley Enhanced Living.

4. Experimenting with Generative AI

No one can enter 2024 without seeing the buzzword  popping up everywhere: Generative AI, also known as GenAI. GenAI is a type of artificial intelligence technology that can (literally) produce anything you need in seconds. Whether that’s various content, writing pieces, imagery, video, audio, development code, or just a simple chocolate chip cookie recipe, GenAI is becoming increasingly popular everywhere.  

A recent survey reported that 79% of respondents noticed an increase in productivity and efficiency when implementing GenAI into their workforce. It’s being called the “workplace sidekick” and for HR professionals this could mean using AI to predict trends, foresee employee needs, and recommend strategies before you even realize you need them.  

5. Improving overall employee experience

The employee experience refers to the overall interactions, perceptions, and feelings that an employee has throughout their entire journey within an organization. It isn't just about perks; it's about the entire journey from onboarding to retirement. It's about creating a work environment where employees feel valued, supported, and inspired. From personalized learning paths to culture initiatives, the focus is on the holistic well-being of the workforce.

Better employee experience equals reduced turnover

McLean & Company addressed several key areas in their 2024 HR Trends report and one of them was the correlation between employee experience and turnover. Their report stated that organizations with poorly designed employee experience face 36% higher rates of voluntary turnover compared to those with HR initiatives that succeed in this area.

Flexibility doesn’t just mean remote work

Flexibility for employees extends far beyond merely offering the option to work remotely. While remote work is a significant component, a truly flexible work environment considers a broader spectrum of arrangements that cater to diverse needs. It involves adapting to varied working hours, compressed workweeks, job sharing, and providing autonomy in task management.  

Recognizing that employees have unique preferences and life circumstances; a more flexible approach allows individuals to tailor their work structures to align with their personal lives and productivity rhythms. It not only fosters a healthier work-life balance but also acknowledges the importance of individual well-being, contributing to increased job satisfaction and overall organizational success.  

Here’s to HR

HR is not merely a department; it's the heart of innovation and strategy, propelling organizations towards success. The decisions HR leaders make today can impact their organization’s business outcomes and brand for years to come.  

As we all collectively try and navigate the future, remember: HR isn't just about managing resources; it's about unleashing the full potential of your greatest asset – your people.

The holiday season is upon us, and as company decision-makers and HR leaders, you might be asking yourself the yuletide question: what do our employees really want for the holidays?  

While the old classics like company swag, free lunch and holiday cards may be tempting – your employees might not be as excited about traditional company gifts as you are. Let's be honest, nobody wants a partridge in a pear tree this year.  

Let’s dive into the holiday gifts your employees really want, and how they can make the most impact to end the year on a high note.  

The ho-ho-horrible gifts your employees don’t want.

Firstly, let’s talk about the gifts your employees don’t want. When it comes to holiday gifts for employees, it's essential to strike the right balance between thoughtful and practical. While the gesture is always appreciated, there are some gifts that are dated, thoughtless and don’t deliver the right message to your hard-working employees.  

• One-size-fits-all presents: such as desk calendars, company swag, or pre-selected gift cards. These items, while well-intentioned, can come across as uninspired and lacking personalization.  
• Regifted items: such as leftover gifts from vendors or promotional giveaways. This can feel like an afterthought and lacks sentiment. Employee gifts should not come from your team’s stock room.  
• Free lunch or snacks: while offering a company-wide lunch is always appreciated, it doesn’t consider remote employees, and it shouldn’t be your only gift.  

To truly make employees feel valued and appreciated, it's essential to consider their individual tastes and preferences, ensuring that the chosen gifts resonate with the spirit of the season and the unique contributions each team member brings to the table.

Time off: the gift that keeps on giving.

There's no better gift than the gift of time. Your employees work hard year-round, and what they crave most might just be a little extra time to relax, recharge, and revel in the holiday spirit. Consider offering extra paid time off during the holiday season.  

While this time of year brings joy to many people, it can also be overwhelming and stressful for some. Offering time off can bring relief to those struggling with their overall mental health and well-being. Make sure to check in with your employees, offer support and encourage the right resources.  

It’s also important to remember there are many different cultural and religious celebrations happening this time of year. Offer your employees the opportunity to take time off when they want to and not just around the most popular holidays in your region.  ‍

Rockin’ around the rewards catalogue.

A recent survey revealed that 86% of employees feel gifts or rewards would make them feel appreciated during the holiday season. Why not give your employees the freedom to spend as they please on something they truly want or need?  

Employee reward programs are initiatives that recognize and reward employees for their hard work and dedication. Organizations need to offer curated and customizable reward options to meet the demands of what all your employees truly value.  

Kudos Rewards provides a rewards catalogue that can be customizable and personalized and offers a world-class suite of options with merchandise, events, travel, charities, gift cards and more.  

If you’re unsure of handing out money or bonuses, you can always top up your employees’ rewards with extra points so they can select a gift of their choosing that’s meaningful to them.  

Sing carols and recognition, too.  

While you’re planning out your holiday gifts, don’t forget about the power of a simple “thank you.” Employee recognition during the year-end and holiday season is of paramount importance as it serves as a powerful means to convey gratitude and celebrate the collective achievements of the past year.  

Acknowledging your employees for their hard work and dedication reinforces their value to the organization and sets a harmonious tone for the year ahead. Encourage your leaders and managers to set an example and give well-deserved recognition to their teams.  

If you need help crafting the perfect holiday message, here’s holiday message examples, to help spread holiday cheer to your employees.

Make a list and check it twice.

Don’t wait until the last minute to plan your holiday gifts this year. Make sure you have budget set aside, you have all the necessary approvals, and no one is left out – everyone should be on the nice list!  

If you’re still unsure about what to give your employees, don’t hesitate to ask them. There’s nothing wrong with sending around a survey to gather deeper insights into what your employees would prefer as a token of appreciation.  

So, as you gear up for the holiday season, remember that the best gifts are the ones that show you truly understand your employees' desires.  

The holiday season is a time of warmth, togetherness, and spreading joy. As a manager or leader, it's the perfect opportunity to recognize your hardworking team, celebrate a great year and extend well-wishes for the festive time ahead.  

It’s important to remember that there are many cultural and religious celebrations happening this time of year. Whether you're celebrating Christmas, Hanukkah, Kwanzaa, Rohatsu, Diwali, or simply the season itself, sending thoughtful holiday messages to your employees can foster a sense of belonging and inclusion. Here are some dates to keep in mind:  

• Diwali is November 12, 2023  
• Hanukkah starts December 7, 2023  
• Rohatsu is December 8, 2023  
• Christmas is December 25, 2023  
• Kwanzaa starts December 26, 2023  

Let’s explore examples of holiday messages that can brighten your team's spirits during this special time of year.

General Holiday Greetings and Appreciation Messages

Warm Holiday Wishes and a Token of Appreciation!

Dear Team,

As we reflect on the year gone by, I am struck by the extraordinary spirit that each one of you has demonstrated. Your resilience, commitment, and camaraderie have been the cornerstone of our success, making [Company Name] more than a workplace, but a true community.

This time of year reinforces the importance of connection, kindness, and the joy of giving back. Even as we pause to enjoy the holiday season with loved ones, let's carry these values into the coming year and beyond.

Looking ahead, 2024 promises new adventures, challenges, and triumphs. I am confident that with our shared energy and passion, there's no limit to what we can achieve together.

Wishing you a joyous, restful holiday season, and a vibrant New Year filled with hope and happiness.

Warmest regards,

[Your Name]

A Year-End Thank You and Happy Holidays! 🎁

Hello Everyone,

As we approach the end of another prosperous year, I wanted to take a moment to thank you all for your outstanding contributions and dedication to our organization. Your hard work and commitment have played a crucial role in our success, and I am truly grateful for the effort you've put into making this year a great one for all of us.

As we head into the holiday season, I encourage you to take a well-deserved break and spend quality time with your loved ones. It's a time to recharge, reflect on our achievements, and create cherished memories with those who matter most.  

The coming year holds new opportunities and challenges, and I am confident that, with your continued dedication and hard work, we will achieve even greater success!  

I wish you all a joyous and restful holiday!  

[Your Name]

It’s All Because of You 🎁

Dear Team,  

What a year it's been!

The holiday season is upon us, and as we gear up to bid farewell to another remarkable year, it's the perfect time to spread some festive cheer and express our heartfelt gratitude for your fantastic contributions.  

We've navigated through ups, downs, and unexpected plot twists, and through it all, your dedication and enthusiasm have shone bright.  

While you deck the halls and enjoy your holiday feasts, I hope you find time to relax, unwind, and create unforgettable memories with loved ones. Here's to laughter, joy, and all the good vibes as we welcome a brand-new year!

Thank you for being an integral part of our amazing team. Let's recharge our enthusiasm batteries and tackle new adventures together in the year ahead.

Happy Holidays!  

[Your Name]

Season's Greetings and Warm Wishes Messages

A Heartfelt Thank You and Warm Wishes

Hello All,  

As the year draws to a close, I wanted to take a moment to express my sincere gratitude for your exceptional contributions to our team and organization throughout the year.  

2023 has been a year filled with challenges and triumphs, and your dedication, hard work, and commitment have been the driving force behind our success. It is a time to reflect on our achievements, celebrate the joys of the season, and look forward to the opportunities that the new year will bring.

On behalf of the entire [Company Name] family, I would like to wish you and your loved ones a joyous holiday season filled with warmth, happiness, and good health.  

Thank you once again for your dedication and hard work. I am incredibly proud to have you all as part of our team, and here’s to a prosperous 2024!  

With gratitude,  

[Your Name]

Season’s Greetings to You! 🌟

Dear Team,

As we approach the end of 2023, it's a perfect time to reflect on the past year's achievements. I want to extend my warmest wishes to each and every one of you. May your hearts be filled with joy, peace, and togetherness during this time of year.  

Season's Greetings to you and your families. Thank you for your hard work and dedication!

Best regards,  

[Your Name]

Merry Christmas Messages

Thank You and Merry Christmas from [Company Name] 🎁

Hello everyone,  

I want to take this opportunity to express my heartfelt appreciation for all your exceptional performances this past year – your commitment to our shared goals and values is truly commendable.  

Whether it was meeting tight deadlines, going the extra mile to assist colleagues, or consistently delivering top-notch results, your efforts have not gone unnoticed. Our success this past year is because of all of you, and I am truly grateful.  

As we reflect on 2023, I hope you all take some well-deserved time to rest, relax, and enjoy the company of your loved ones – you all deserve it! May your holiday season be filled with warmth, love, and just the right amount of festive indulgence.

Merry Christmas and Happy New Year!  

[Your Name]

Wishing you a Merry Christmas!

Dear [Company Name] Family,  

As we wrap up another successful year, I want to take a moment to express my heartfelt gratitude for your dedication and hard work. May this Christmas bring you joy, love, and well-deserved rest. Enjoy the holiday season with your loved ones, and may the new year ahead be filled with exciting opportunities.

Merry Christmas and Happy Holidays!

Warm regards,  

[Your Name]

Spreading holiday cheer in the workplace is not only a kind gesture but also a great way to foster a sense of unity and appreciation among your team. Encouraging all your team members to send recognition will give that extra boost of motivation before the year ends.  

Remember, it's not just about the specific holiday but the sentiment behind your message that matters. Recognition is appreciated any time of the year and is the true gift that keeps on giving.  

Recognition plays a pivotal role in many areas of an organization. Retaining talent, boosting productivity and engagement, and driving performance are just a few of the many powerful benefits.  

Employee recognition continually comes up as a key solution for many challenges organizations are faced with today. We don’t need to prove this, it’s a fact – employee recognition helps drive organizational performance and improves business outcomes.  

Let's explore 10 undeniable facts about employee recognition.

1. Employee recognition enhances company culture

To gain a competitive advantage, organizations must comprehend the impact of building a culture of recognition, and the impact that has on the overall employee experience. In a recognition culture, employees are aware their contributions are genuinely valued by their company.  

A culture of recognition builds trust, security, and a heightened motivation to continue delivering exceptional work. Employee recognition enhances workplace culture, engaging and inspiring employees to perform at their best.

While the specifics of employee recognition may vary across industries, understanding how to strategically implement it and build a culture of recognition can have a profound impact on your business.

2. Employee recognition leads to better engagement

Since the rise of remote and hybrid work, many organizations have struggled to keep employees engaged and connected. Engaged employees are highly motivated and more productive because they know their organization values them and their needs are being met.  

Employee recognition is continually noted as a top driver for employee engagement. According to Quantum Workplace, employees who are recognized are 2.7 times more likely to be highly engaged. A highly engaged workforce leads to higher productivity, better performance and improved business outcomes.  

3. Employee recognition improves well-being

Stress is a major contributor to decreased productivity, motivation and overall well-being – nearly 1 in 5 workers have quit their jobs due to stress.  

Recognizing and valuing employees' efforts plays a vital role in nurturing the overall well-being of your workforce. When team members are genuinely appreciated and praised for their hard work, it not only elevates their self-assurance but also alleviates stress. Including recognition in your culture strategies fosters an environment where employees are happier, healthier, and more productive.  

Ensuring employees have a safe space to voice how they are feeling is vital. For example. Kudos' Sentiment Survey provides valuable insights about employee well-being in your workplace, allowing leaders to assess the overall employee sentiment in the moment and over time.  

4. Employee recognition improves retention

There are many reasons why someone chooses to leave their job – burnout, lack of growth opportunity, and lousy culture are just a few of many reasons. Turnover has a tremendous financial impact on an organization. It’s estimated that turnover costs 33% of an employee’s annual salary.  

Employee recognition can help lower turnover and help address the pain points that are causing your best talent to leave. Regular recognition fosters a positive and supportive work environment, enhances employee satisfaction, and strengthens bonds among coworkers, leading to reduced turnover and a more engaged workforce.

5. Meaningful recognition is more impactful

In companies where an effective recognition system is in place, employees are five times more likely to feel connected to the company's culture and four times more likely to be engaged in their work.  

Recognition should always flow freely, but when your message is truly meaningful, it will have the most impact. While a simple "thank you" is always appreciated, establishing a formal employee recognition program where meaningful recognition tied to your corporate values can easily flow throughout your organization will have the most impact.

Learn how to write a meaningful recognition message in our Recognition Your Team Will Love Culture Guide.

6. Rewards must be paired with recognition

Employee rewards create an environment that fosters short-term motivation, loyalty, productivity, and, ultimately, business success. They can be a powerful motivation tool – rewards can be tied to goals and milestones, and encourage employees to reach new heights. However, for employee rewards to be impactful in today’s workforce, they must be personalized and paired with recognition.  

The key to an effective employee rewards program that can elevate recognition, is providing flexible reward options that satisfy everyone’s preferences. Personalized rewards that align with employees' needs and values will have a greater, transformative impact on your culture.  

7. Employee recognition reinforces values

Most employees either don’t understand their company’s core values, or don’t know them at all. An employee recognition platform that reinforces your core values, like Kudos, ensures your values are being demonstrated throughout all levels of your organization.  

Employee recognition serves as a powerful reminder to organizations that everyone plays an integral role in upholding and embodying the company's core values. Through effective recognition, employees grasp the significance of their achievements within the broader context of the organization's mission. Even during times of change, employees feel secure and content, knowing that their contributions are appreciated and impactful.

Learn how Oliver+, a Kudos client since 2021, has transformed their company culture by ensuring its values are being demonstrated at all levels of the organization.

8. Appreciation is a basic human need

Abraham Maslow theorized in the hierarchy of needs that for human beings to be motivated to make decisions, they must feel appreciated. Appreciation is included in many levels of Maslow’s pyramid – it can be found in the need for love and belonging, esteem and self-actualization.

Employee recognition fulfills people’s need for appreciation. Being recognized for contributions helps employees understand the value they bring and that their work has a purpose. Without recognition, employees can feel undervalued and unmotivated, and can start to resent the organization they work for.  

9. Employee recognition increases motivation

Employee recognition directly impacts motivation – when employees are recognized, they feel more motivated to do great work. It affects drive, productivity, wellbeing and the overall performance of the organization.  

When employees witness recognition being given to their colleagues, it also serves as a powerful motivator to engage in more recognition themselves. When we receive recognition, it activates the reward center of our brains and automatically produces motivational thought patterns. By making recognition a workplace habit, employees feel more motivated to contribute value to their organization.

Recognition is a powerful motivator – here are 25 inspirational quotes to help motivate your team.  ‍

10. Employee recognition improves customer satisfaction

When employees feel valued and appreciated, their motivation to perform at their best soars. For those employees who directly interact with customers, this translates into providing exceptional experiences that clients cherish and remember. One study confirmed that companies boasting at least 50% employee engagement retain over 80% of their customer base. This exemplifies the profound impact of employee recognition.

Renowned author and speaker Simon Sinek once said, "There's no CEO on the planet who's responsible for the customer. They're just not. They're responsible for the people who are responsible for the customer." To ensure your customers remain satisfied, prioritize the happiness of your employees by recognizing their contributions.

Employee Recognition Matters

Employees seek workplaces that unlock their full potential, invest in their growth, acknowledge their achievements, and cultivate a positive workplace environment. With continuous HR challenges and shifting employee expectations happening worldwide, employee recognition is a beacon of hope for businesses seeking to thrive.

When meaningful recognition becomes an integral part of your company's culture, you gain a competitive advantage and set the standard for what truly makes a workplace exceptional.

Your employees are your most valuable asset. Kudos is here to be your technology partner in creating an exceptional culture where employee recognition is the foundation of a highly engaged and thriving workplace.  

Rebecca Pound stands out as a trailblazer in Human Resources, with an illustrious career marked by her unwavering commitment to fostering positive workplace cultures. Her journey, which began at Mount Royal University, has led her through roles at impressive organizations like ATB Financial, FortisAlberta and Alberta Investment Management Corporation (AIMCo). Rebecca’s unique approach to HR is highlighted by her emphasis on using data-driven decision-making, delivering action-focused training, and coaching with genuine empathy.

At ATB, Rebecca identified trends within employee sick leave data that was the catalyst in overhauling the organization’s mental health strategy. At FortisAlberta, she was the force behind the company’s first Diversity & Inclusion Committee, championing the origin and success of five employee resource groups. Her recent transition to the role of Manager, Employee Experience at AIMCo signifies her continued dedication to enhancing employee experiences and leveraging her skills in cultivating organizational belonging.

In our recent sit-down with Rebecca, she delved deep into her HR journey, sharing insights from her vast experience, the challenges she’s navigated, and her vision for the future of HR.

Note: This interview has been edited for length and clarity.

What drove you to a career in HR?

Like many of my colleagues, I fell into HR. I went into university majoring in business. But it was HR that truly resonated with me. I had one fantastic professor in particular – the impact she had on me is unforgettable. She believed I had a natural mind for HR and shared that she always looked forward to reviewing my work. Her encouragement and feedback were instrumental in building my passion for the field and ultimately changing my major to HR.

What surprised you the most when you transitioned from school to your first HR role?

The TSN turning point, if you will, of going from university to hands-on reality was realizing that HR is a much more data-driven field than I was anticipating. Unfortunately, the stuff we worked on in school focused on policy creation. We didn’t really focus on how to tie those initiatives back to core business functions.

As a young HR Coordinator out of university, watching my director present extremely data-informed proposals was eye-opening, and I’m so grateful I had that lesson early on in my career. The lightbulb clicked – what makes you a strong HR professional is having data insights and approaching your work strategically with a mix of analytics and intuition.  

You’ve worked on some impressive initiatives throughout your career. How do you balance those big projects with your day-to-day responsibilities?

Call me when you’ve figured it out! It’s something that you always have to manage. But one thing that helps me is Franklin Covey’s concept of big rocks vs. the gravel. Make sure you’re scheduling time to move those boulders forward versus sorting gravel and tinkering with those more minor tasks. If I notice I’m getting too caught up in that “gravel work,” I schedule time for the big rocks.

You’ve done some impressive work around workplace mental health. How do workplace culture and mental health impact each other?

There’s a difference between an organization that walks the talk and an organization that does mental health programing as a checkbox activity. Meaning, having an Employee Family Assistance provider, and posting an article during Mental Health Week are bare-minimum table stakes. Employees can see through recycled lunch and learns and pamphlets.

Organizations that are taking serious steps in this space, however, are doing the work to dismantle or redesign historical policies and practices that contradict creating positive mental health environments.

How can organizations support employees facing mental health challenges?

The biggest bang for the organization’s buck here is ensuring your employees clearly understand the resources they have access to, and there are no barriers preventing them from accessing. The second step is working with leaders to express the critical role they play in supporting the mental wellness of their team. Their job is, first and foremost, to reduce stigma.  

In my opinion, why leaders most commonly shy away from having mental health conversations at work is their perceived fear around needing to “solve” the problem for the individual. Managers are not expected to have the capacity or skills to counsel employees – that’s not their job! What organizations need to do is upskill their people leaders in how to notice signs of declining mental health, how to confidently approach that individual, and guide them to the mental health resources available.

TL;DR answer: Organizations who are doing workplace mental health well have an elevated level of leadership maturity, and HR policies and practices that are reflective of a humanized approach.  

What has your experience been with employee recognition?

Through my research and previous partnership with Kudos, I’ve learned that what people really want at work is to be seen and noticed for positive output and outcomes. Beyond a fair salary, recognition is one of the most critical factors for an employee. A platform like Kudos is vital to any organization because it provides an avenue to share gratitude across geographies – and gratitude is a powerful stepping stone in cultivating organizational belonging.

As an HR leader, what is the biggest challenge you face in the next 12-18 months?

One thing keeping me up at night is the average person’s capacity to absorb and apply new information today, given their job demands and external distractions. In my role, I’m creating programs and running initiatives to educate, inform and empower the people in my organization when it comes to mental health, wellness, employee experience, and more; I want to ensure my work is always seen as enrichment (because it is) and not just another to-do.
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On the flip side, what are you most excited about?

One thing I’m exploring is a new concept around organizations evolving from enforcing policies to following principles. I.e., if your organization is mature and ready for it, have north-star principles around how you do business vs. static rules. This allows some grey area and especially rehumanizes the HR approach. One-size-fits-all human resources policies don’t work when you’re striving to build inclusive workplaces.

Thank you, Rebecca, for sharing your insights and experiences with us!

Know an outstanding HR Leader you think we should feature?

Send us a note at marketing@kudos.com  

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The open enrollment season is a pivotal juncture for both employees and organizations every year, presenting a unique chance to choose benefits tailored to individual needs.  

In this article, we’ll explore how blending recognition platforms, like Kudos, into this process can not only amplify engagement but also transform the open enrollment experience into a more meaningful and productive venture. Let’s dive in!

Enhancing Engagement Through Recognition

Recognition platforms play a pivotal role in strengthening the bonds between colleagues, fostering an environment where everyone feels valued and acknowledged. Recognition platforms help create a community of engaged employees, where people feel secure, acknowledged, and know their voices matter.

There are many definitions of employee engagement out there, but Gallup’s simple definition resonates well: employee engagement is the involvement and enthusiasm of employees in their work and workplace.

Involvement and enthusiasm are critical to an effective and efficient open enrollment period. By fostering an atmosphere of open communication and genuine recognition, employees feel empowered to voice their needs and preferences. After all, when employees are engaged, they bring their authentic selves to work and are forthright about their needs. This cultivates an environment of transparency and honesty, essential for selecting the best benefit policies.

Tailored Insights Through Data

In Kudos, you can tailor values-aligned qualities to inspire your team. With each recognition message, users can tag qualities that best describe the intention behind a job well done. This not only celebrates the qualities behind outstanding performances but also offers insights into which qualities an individual embodies most and what they value in others.  

With this personal data, employees are more informed about what they truly need from their benefits plan. Similarly, Kudos Administrators have access to aggregated organizational data on values, qualities and overall employee sentiment, potentially highlighting collective benefits preferences.

Kudos Analytics gives users clear pathways to personal and professional improvement, and makes every step meaningful.  

Gamification of Benefits Selection

Awards and Achievement Badges in Kudos give employees something to strive for and a moment of pride to look back on. With a healthy level of competition, employees will work hard to champion the needs of their team.

If you want to give your team extra support during the open enrollment period, make the experience more interactive. By gamifying the open enrollment process, employees become more invested, ensuring collective participation and thorough scrutiny of all options. When everyone participates, questions are answered faster, and concerns are addressed more thoughtfully. In other words, no stones are left unturned when the whole community is actively involved, keeping a watchful eye.  

Here are some ideas for campaigns to amplify engagement during the open enrolment period using Kudos:

• Allocating Kudos points for rewards for meeting organization-wide enrollment milestones (e.g., 25% completion by X date).
• Bestowing a special badge or recognition message to early-bird enrollees.
• Spotlighting ‘Open Enrollment Champions’ weekly based on their proactive engagement or exemplary assistance to peers.

Remember, the key is to align these initiatives with your organizational values and the unique needs of your employees.

Increasing Benefits Awareness

In a culture of recognition, employees have each other’s backs and want everyone to succeed. In a recognition platform, announcements are easy to make and hard to miss. During the open enrollment period, nobody should be left behind or unnotified about benefits options that might be a perfect fit. 

In Kudos, users can make Announcements company-wide for everyone to interact with. It may sound simple, but the first step to a positive enrollment experience is to start a conversation and keep it open.

You can also create a Space in Kudos to house all of the different benefits options to ensure visibility and understanding. Spaces are intuitive and easy – you can have a webpage up in minutes to the delight of your entire team!

The Ripple Effect of Employee Recognition

In toxic workplaces, people keep their heads down. Asking simple questions can feel intimidating, and employees are told they’re asking for too much.  

With a recognition-rich environment powered by Kudos, employees feel seen, valued, and heard and come to work with their heads held high. They feel comfortable advocating for their needs, knowing it’s OK and often even celebrated.  

During the open enrollment period, when employees are expected to lock into a plan, it’s important for them to feel valued and uplifted. In Kudos, employees are reminded every day of their unique value. They’re flooded with positivity from their peers. A positive psychological environment at work is the first rung on the ladder to a positive enrollment experience.

Employee Advocacy and Communication

Try breaking down traditions that keep people in the shadows. 

Introducing a recognition platform feels like moving the chairs around in a classroom and sitting everyone in a circle. It allows people to speak for themselves, rather than sit patiently in the back listening to someone speak for them.  

Not to mention, recognition platforms breed more inclusive environments, where suggested additions to benefits plans are taken seriously.

The open enrollment period, while essential, can often feel daunting for many. By integrating a recognition platform like Kudos, organizations can transform this process into an engaging, insightful, and empowering experience. As HR leaders, leveraging these tools not only simplifies the enrollment process but also strengthens the organizational fabric, ensuring employees feel valued, heard, and confident in their choices.  

Remember, when employees are engaged and empowered, they’re better equipped to make decisions that resonate with their needs, ensuring a happier and more productive workforce. Choose recognition, choose empowerment, choose Kudos.

Today’s studies show that more than half of today’s employees are disengaged.

It’s no surprise then, that many organizations are continuously striving to engage their workforce effectively. Because fostering engagement is a continuous effort for employers and leaders, one proven strategy that has gained prominence in recent years is the implementation of an employee recognition loop. This strategy not only fosters a culture of appreciation but also fuels a recognition flywheel that can significantly enhance employee engagement and performance.

The flywheel effect occurs when small wins accumulate over time, creating momentum that keeps your recognition strategy flowing organically.

In this article, we’ll explore how organizations can implement a recognition loop strategy and the three key ways in which it creates a powerful recognition flywheel.

Understanding the Recognition Loop

The recognition loop is a cyclical process that encourages employees to acknowledge and celebrate the contributions of their peers and managers. This process involves three critical steps that work in tandem to create a positive feedback loop within your organization:

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1. Encouraging Peer and Manager Recognition:

The first step in implementing a recognition loop is to encourage and incentivize both managers and employees to recognize each other's efforts. This can be achieved through various means, such as introducing a formal recognition program, creating an easily accessible platform for recognition, or providing rewards for exceptional recognition efforts. When employees and managers are motivated to appreciate their colleagues' contributions, it sets the foundation for a culture of recognition.

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2. Showcasing Top Examples of Recognition:

Leaders play a pivotal role in keeping the recognition loop vibrant. To ensure that recognition efforts are visible and valued, leaders should take action by showcasing the top examples of recognition given within the organization each week. This can be done through company-wide communications, meetings, or a dedicated recognition platform. By highlighting specific instances of exceptional recognition, leaders not only acknowledge and appreciate employees but also set a standard for what constitutes meaningful recognition. Tip: if you have standing companywide meetings or townhalls, that’s a great opportunity to “recognize the recognizers.”

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3. Motivating More Recognition:

When managers and employees witness the recognition given to their colleagues, it serves as a powerful motivator to engage in more recognition themselves. Seeing their peers and leaders appreciating one another's contributions creates a sense of inspiration and healthy competition. Employees are more likely to emulate these behaviors, leading to a culture of continuous appreciation and recognition. A formal employee recognition platform like Kudos, has a feed that makes the recognition visible and accessible to everyone.

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Building a Recognition Flywheel

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Now that we understand how to foster a recognition loop, let's delve into how it creates a recognition flywheel, propelling the organization towards increased employee engagement, reduced turnover, and improved performance:

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1. Reinforcing a Culture of Appreciation:

As more managers and employees engage in recognition, a culture of appreciation takes root within the organization. Employees begin to feel valued and appreciated for their efforts, which fosters a sense of belonging and motivation. When individuals know that their hard work is acknowledged and celebrated, they are more likely to be committed and engaged with their roles.

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2. Boosting Employee Morale and Well-being:

Regular recognition has a direct impact on employee morale and well-being. When employees receive praise and acknowledgment for their contributions, it boosts their confidence and self-esteem. Additionally, it reduces stress and enhances job satisfaction. As a result, employees are more likely to be happier, healthier, and more productive, leading to improved overall organizational performance.

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3. Driving Continuous Improvement:

The recognition loop's cyclical nature ensures that the organization continually strives for excellence. By showcasing top examples of recognition, leaders set a benchmark for what constitutes exceptional performance. This not only motivates employees to reach for greater heights but also encourages continuous improvement and innovation. Over time, this drive for excellence becomes ingrained in the organizational culture.

Implementing a recognition loop strategy within an organization is a powerful way to engage the workforce and create a recognition flywheel that drives continuous improvement and employee satisfaction. By encouraging peer and manager recognition, showcasing top examples of recognition, and motivating more recognition efforts, organizations can foster a culture of appreciation that leads to enhanced employee engagement and better overall performance.  

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In today's competitive business landscape, a recognition loop can be a game-changer in retaining top talent and achieving long-term success.

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How Kudos Supports a Recognition Flywheel

With a suite of innovative features and a dedicated support team, Kudos offers the ideal solution for implementing a successful recognition program and harnessing the power of the recognition flywheel.  
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Kudos offers:

• A Recognition Wall – a central hub where all recognition can be showcased
• Customizable recognition and rewards programs
• Filters for leaders to easily skim the recognition sent and received to select the best examples to showcase at team or companywide meetings
• Leaderboards to help foster healthy competition and motivation among employees
• Kudos Analytics to help track recognition trends, enabling organizations to make data driven decisions about recognition programs
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Implementing a recognition program can be a complex endeavor, but the Kudos team is there to guide organizations every step of the way. The Kudos team assists organizations in designing and customizing recognition programs that align with their culture and goals. Kudos offers comprehensive training and onboarding for employees and managers. This ensures that everyone is well-equipped to use the app effectively and maximize its benefits. The support doesn't end after implementation. Kudos' customer support team is readily available to address any questions or concerns, making sure that the recognition program remains a success.  

To thrive in today's fast-evolving business world, ignite the power of the recognition flywheel, and watch as it transforms employee engagement, drives continuous improvement, and positions your organization at the forefront of success. Harness that momentum – with Kudos, the journey is just the beginning.

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When it comes to today's recognition and rewards (R&R) vendor landscape, there are a few dark corners that demand our attention. We did some detective work to uncover the secrets behind the scenes for you. Join us as we reveal 8 sneaky signs that your rewards and recognition partner could be quietly taking more from your budget than you realize, and discover how to navigate this complex world with clarity.  

1. Over-Emphasis on Rewards

Many of the most prominent R&R vendors started as companies that sold awards such as plaques, rings, and the proverbial gold watch. Today, while most of these vendors have migrated to offering a software solution, their business models are still based on selling rewards.

Because of this, many vendors design their software to maximize the redemption of rewards versus encouraging meaningful recognition and building employee engagement. As a result, system usage may look good because employees want to redeem their points, but the actual impact on your workplace culture remains questionable.

We've designed the Kudos platform to maximize meaningful recognition and everything from how recognition looks on your Kudos wall, to the way that users are nudged to take action reflects these choices.

2. Poor Controls to Prevent Gaming the System

One common reason why businesses switch to Kudos is that our platform has built-in, automatic controls to prevent users from gaming the system. When users game the system, they may attempt to cheat by sending all of their rewards points to one person in exchange for the same. This is a costly problem for many businesses, and one that many R&R vendors avoid fixing because they earn big bucks on all the rewards redeemed.

For clients that use rewards, Kudos includes a safeguard which we affectionately call the "too much love rule." This safeguard prevents users from abusing the system - if a user has sent more than a certain number of recognition with points to another user, any further recognition sent will be sent without points.

3. “Usage-based” Pricing

Usage-based pricing sounds excellent in theory, however in the R&R industry, this typically looks like the vendor taking a higher fee on rewards and reward redemptions. In most cases, if you do the math on usage-based pricing, it will only save you money if your organization has extremely low usage. If your organization has average or above average usage, you could end up spending thousands or hundreds of thousands of dollars more than you would for a flat, price-per-user pricing model. Not to mention, you don’t want any deterrents to participation.

At Kudos, we offer flexibility around how we price our product based on our clients’ needs – but our most popular pricing model is flat monthly, per-user pricing.

4. Gaps in Your Detailed Reporting

Some vendors limit your oversight into things like rewards redemptions, opting instead to only provide generalized company-wide summaries. Naturally, this limits your ability to identify areas where rewards redemptions might indicate a problem, or to gain insight into things that require addressing.

Here at Kudos, since our business model is not designed to maximize your spend on rewards, we have nothing to hide when it comes to your analytics and reporting.

5. Variable Points Per Message

Some vendors allow employees to choose how many points to send with a recognition message. This can cause recognition messages in an organization to be sent with inflated numbers of points, costing your organization a lot of money over the long term.

A well-known multi-national business recently shared a story with us about how they struggled with employees sending minor recognition to dozens of their team members with $50 worth of points to each person which caused them massive budget headaches.

In Kudos, recognition messages are calibrated with pre-defined points amounts at four different levels of recognition (Thank You, Good Job, Impressive, and Exceptional). This model ensures that employees send the right amount of points for the type of recognition sent.

6. Rewards Are Not Optional

While you may be looking for an R&R partner that offers rewards, it’s always a good idea to find out if your partner will require you to use rewards, or if rewards are optional. If rewards are a mandatory part of their program, then the items listed above should be on your radar.

Kudos is one of the few R&R vendors that does not require clients to make use of rewards. Rewards are popular and they can support and effective recognition program, but they aren't for every business.

7. Too Attractive Low Pricing with Hidden Costs

Unfortunately, the R&R industry has many players that will offer attractive, extremely low monthly costs in an attempt to secure you as a customer. Don’t be fooled; these vendors are going to make their money somehow, and offering you a low per-user price is often a signal that a vendor will make more money off of your organization through things like rewards redemptions, required add-ons, charging fees for support or software upgrades, etc. Beyond that, be wary of steep renewals. Implementing R&R software takes time and requires change management – you don’t want to face switching vendors due to higher fees at renewal and have to restart the process.

Kudos clients enjoy straightforward and transparent pricing. For a low monthly per user flat rate, our clients always have access to the latest platform updates along with user and admin support.

8. Large Pre-purchase Points Quantities

Some vendors may require you to purchase excessively large quantities of points up-front – in some cases, millions of dollars worth of points. These points are then used as rewards are redeemed in the years ahead. This approach is often a signal that your vendor makes their money by selling you rewards and committing you to a minimum reward spend.

This approach locks your organization in for the long term, making it very hard for you to switch to another vendor. If you do decide to switch to a new R&R vendor, your old vendor will simply keep the remaining points balance.

Kudos provides its clients with a high degree of flexibility around funding rewards programs. Whether you want to purchase a smaller amount of points upfront, or buy years worth of points up front, that decision is yours to make.

9. BONUS Other Costs

Watch out for vendors that charge for things like support calls, software version upgrades, or even maintaining your R&R software on a monthly basis. Most vendors enable clients to use the most up-to-date version of their apps without any additional charges and offer support as part of the subscription, but not all do – so be sure to ask the questions to know what you’re getting into.

Partnering with Kudos means no hidden costs.

As we wrap up this journey through the world of recognition and rewards, one thing is clear: being informed is essential. The subtle details we've uncovered show just how important it is to make careful choices when picking a rewards and recognition partner. The balance between rewards and true appreciation can shape your workplace in meaningful ways. With this newfound knowledge, you're ready to create genuine, impactful employee recognition that truly makes a difference. Remember, behind every recognition message lies a chance to inspire, motivate, and uplift, and it's up to you to make the most of that opportunity.

So, you know a recognition & rewards (R&R) platform is right for your organization, but you need executive buy-in and backing to access budget and move the project forward? We're here to help.  

Building a robust business case for R&R requires a strategic approach, intertwining innovation with financial foresight. These seven hacks serve as the foundation, enabling you to navigate challenges, quantify impact, and create a compelling narrative that resonates with the stakeholders who matter most.

1. Tell a Compelling Story

When you’re putting together your internal pitch for an R&R solution, think about how the world has changed and how this impacts your organization. Is it harder for you to find talent these days due to competition? Are you seeing higher turnover and more Gen Z employees in your workforce?

There are always massive changes happening in the world, and your job is to help your company succeed by taking advantage of these changes. Position your proposal as a way to do this.

2. Work with Finance to Demonstrate the ROI

When you propose your R&R program, you will likely have at least one person ask about the return on investment (ROI) of implementing such a program. In many cases, this person might even be a leader from the Finance team, such as your CFO or a Controller. In our experience, questions from Finance about ROI can cause delays in moving a project forward.

You can get ahead of this by involving Finance early as you build your business case. By involving Finance, you achieve two things:

1. You will ensure that the information you put together answers all of their questions

2. By the time you present/pitch your proposal, you will already have a de facto seal of approval from your Finance department

Pro Tip: You need to quantify your ROI. Check out our resources on calculating the ROI of R&R for easy ways to do this.

3. Recruit High-Influence Leaders into Your Pitch

This tactic will increase your success rate significantly. Once you have established a robust draft of your proposal, select one or more people who will be at the table when you are presenting your proposal and ask them to review and provide feedback on your proposal. Ideally, the person(s) that you loop in will be either a decision maker or a very high-level influencer within your organization.  

Doing this will provide you with valuable information that will help you avoid any pitfalls in your proposal, and it will have the added effect of giving you additional supportive voices in the room when you make your formal proposal.

4. Budget According to Your Fiscal Year

We tend to think about budgets for contracts in annual terms, but if you’re looking to bring on an R&R solution in the middle of your fiscal year, keep in mind the actual budget you’re asking for in the current year is half of the annual fee. Presenting it this way can make the expense more palatable to the Finance team – by breaking down the cost based on how many months are left in your fiscal year. This reduces the perceived risk of the expense in the first year of your agreement by spreading the cost across two fiscal years instead of one.

5. Target Unspent Budget in H2

If your organization has unspent budget in the second half of the fiscal year, make sure to mention it in your pitch. Knowing this can help alleviate concerns that your Finance team might have about spending on a new R&R program that was outside the original budget for the year. Tie this in with a strong ROI model and budgeting according to your fiscal year (see above) and you have a very strong case for Finance to approve this initiative! Hint: If you hit a roadblock here, make sure to include the required budget in your next fiscal year to ensure a “Yes!”

6. Focus on the Cost of Doing Nothing

This hack is heavily tied to telling a compelling story. By now, you know that you need to tell a compelling story about how the world has changed, and you know how to tell the story about how your R&R program will help your business navigate these changes – but what will happen if your organization doesn’t act now? Will it become less competitive over time? Will costs increase? Will your competitors overtake you in some way? Call out these risks early in your pitch to prime the audience for the rest of your proposal.

7. Identify Things You Can Stop Doing/Using

If your organization is using any tools that can be replaced by your proposed R&R solution, or if you have any manual processes that will be streamlined/automated using Kudos, be sure to quantify these cost savings at the end of your proposal. This is the cherry on top and a great way to wrap up your proposal as an additional value add.

Examples of software that you might be able to replace are pulse surveys, company internal image hosting, and employee gifting tools. Processes that you can automate or eliminate are manual awards for birthdays and/or work anniversaries, rewards management, etc.

Our world has changed. Now is the time to craft a persuasive business case for Recognition and Rewards. It's the best strategic move for your people, your company, and your career.  

You can present an irrefutable proposal by harnessing the power of a captivating story, collaborating closely with Finance, enlisting influential champions, and weaving together fiscal prudence and long-term vision. As organizations strive to remain agile, relevant, and competitive, your skillful mastery of these seven hacks promises not just approval, but admiration for your ability to transform intention into impactful action.